Terms of Service

1. Who we are and these terms

This website and the biscuits. brand are operated by Zhan Capital LLC, Seattle, Washington ("biscuits.", "we", "us", "our"). These Terms of Service ("Terms") apply to your use of this website, our emails and text messages, and any purchase you make from us (together, the "Services"). Our Privacy Policy, Shipping & Returns, Pre-order Terms and Pet Safety & Care page are part of these Terms. If you do not agree, please do not use the Services.

You must be at least 18, or the age of majority where you live, to place an order. You may use the site under that age only with a parent or guardian.

2. Products, descriptions and colors

We work to describe our products accurately, including fiber content, sizing and care. Knitwear is made in small runs, so color, pattern placement and measurements can vary slightly from photos and between pieces, and screens display color differently. These small variations are not defects. Product photos may show a model cat or a sample from a pre-production run.

Our sizing guide is a guide. Cats vary in shape, so please measure your cat as shown before ordering. If the size is wrong, our size swap policy applies.

3. Orders, pricing and payment

• All prices are in US dollars and do not include shipping or sales tax unless stated. Applicable sales tax is calculated at checkout based on your shipping address.
• Your order is an offer to buy. A contract forms when we ship your order, or for pre-orders, when we confirm the pre-order by email. We may refuse or cancel any order, for example because of a pricing or description error, suspected fraud, resale purchasing, or limited stock. If we cancel after charging you, we refund you in full.
• If a price is listed in error, we may cancel the order or contact you to confirm the correct price before shipping.
• We may limit quantities per customer, household or address.
• Payments are processed by our payment providers. You confirm that you are authorized to use the payment method you provide.
• Discount codes and promotions are one per order unless stated, have no cash value, cannot be applied to past orders, and may end at any time. Promotions with their own rules (for example giveaways) are governed by those rules.

4. Pre-orders

Some products are sold before they are made. Pre-orders are governed by our Pre-order Terms, which explain when you are charged, our estimated ship date, your right to cancel, and what happens if we are delayed.

5. Shipping, title and risk of loss

Shipping options, timing, returns and size swaps are described in Shipping & Returns. Title and risk of loss pass to you when we hand the package to the carrier, but if a package is lost or arrives damaged we will still help as described on that page.

6. Purchases through other platforms

If you buy biscuits. products through TikTok Shop or another marketplace, that platform's own terms, payment rules and return process also apply to that order, and where they conflict with ours for that order, the platform's rules control. We still honor our safety guidance and our size swap where the platform allows.

7. Pet safety and use of our products

Our clothing is made for cats and is meant to be worn for short, supervised periods. You are responsible for choosing the right size, checking the fit, supervising your pet whenever it wears our products, and removing the product if your pet is distressed, chewing it, overheating, or has any reaction. Our products are not toys, are not safety or medical devices, and are not intended for use while your pet is unattended, sleeping, crated, in a carrier, in a vehicle, or outdoors unsupervised. Please read and follow our Pet Safety & Care guidance. If your pet has a health condition, ask your veterinarian before use.

8. Returns, guarantee and warranties

Our returns, size swaps and Happy-cat guarantee are described in Shipping & Returns. These are our policies for satisfaction and fit. They are offered in addition to any rights you have under the law, not instead of them.

To the fullest extent permitted by law, and except as stated in our Shipping & Returns policy, our products and the Services are provided "as is" and "as available". Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the 30-day period of our returns policy where the law allows such a limit. We do not warrant that the site will be uninterrupted or error free. Some states do not allow limits on implied warranties, so some of this may not apply to you.

9. Limitation of liability

To the fullest extent permitted by law, biscuits., Zhan Capital LLC and their owners, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising out of or relating to the Services or our products, even if advised of the possibility. Our total liability for any claim relating to a product or the Services is limited to the amount you paid for the product or order that gave rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, including liability for our gross negligence, willful misconduct, or for death or personal injury caused by our negligence where such a limit is not allowed.

10. Indemnity

You agree to defend and indemnify biscuits. and Zhan Capital LLC against claims, losses and costs (including reasonable attorneys' fees) arising from your misuse of our products contrary to our safety guidance, your violation of these Terms, or content you submit to us, except to the extent caused by our own fault.

11. Reviews, photos and content you share

We love seeing your cat in biscuits. If you post a review, or tag or send us photos, video or comments (for example on TikTok or Instagram, or with our hashtag), you confirm you have the right to share them, and you give us a non-exclusive, royalty-free, worldwide license to use, reproduce, edit for length and format, and display that content, with credit to your handle where practical, to run and promote biscuits., for as long as it is posted or until you ask us to stop for future use. We will ask before using your content in paid advertising. You keep ownership of your content.

Reviews should be honest and about your own experience. We do not remove reviews because they are negative. We may remove content that is unlawful, abusive, misleading, contains personal information, or is unrelated to the product. We do not pay for reviews; if we ever give a product in exchange for an honest review, we will ask the reviewer to disclose it.

12. Email and text messages

If you join our email list you will get product news and offers; every email has an unsubscribe link. If you opt in to text messages, you agree to receive recurring automated marketing and order texts from biscuits. at the number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your number.

13. Intellectual property and acceptable use

The biscuits. name and logo, our designs, patterns, photos, videos, text and site design belong to Zhan Capital LLC or our licensors and are protected by intellectual property laws. You may view and share our pages for personal, non-commercial use. You may not copy our designs or content to make or sell products, use our name or logo in a way that suggests a connection with us, scrape or overload the site, attempt to access it without authorization, or use it for any unlawful purpose. We may suspend access to anyone who does.

14. Third-party services and links

The site uses and links to third-party services such as payment processors, shipping carriers, marketplaces and social networks. We are not responsible for their content or practices, and your use of them is governed by their terms.

15. Disputes: informal resolution, arbitration and class action waiver

Please read this section carefully. It affects your legal rights.

Talk to us first

Before starting any claim, email [email protected] with your name, order number and a description of the issue and the outcome you want. Both sides agree to try in good faith to resolve it within 60 days.

Binding individual arbitration

If we cannot resolve it, any dispute arising out of or relating to these Terms, the Services or our products will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except as stated below. The arbitrator may award the same individual relief a court could. For claims under $10,000 we will pay the AAA filing, administration and arbitrator fees, except where the arbitrator finds the claim frivolous. The arbitration may be held by video, by phone, on written submissions, or in the county where you live. The Federal Arbitration Act governs this section.

Exceptions

Either of us may instead bring an individual claim in small claims court if it qualifies, and either of us may ask a court for an injunction to stop infringement or misuse of intellectual property.

Class action waiver

You and we each agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective or representative action, and the arbitrator may not consolidate claims or award class-wide relief.

Your right to opt out

You can opt out of arbitration and the class action waiver by emailing [email protected] within 30 days of your first purchase with the subject "Arbitration opt out" and your name and order number. Opting out does not affect anything else in these Terms.

If the class action waiver is found unenforceable for a claim, that claim will go to court, not arbitration. If any other part of this section is found unenforceable, the rest still applies.

16. Governing law and venue

These Terms are governed by the laws of the State of Washington and applicable federal law, without regard to conflict of law rules. Subject to Section 15, any claim that proceeds in court will be brought in the state or federal courts located in King County, Washington, and both parties consent to that jurisdiction. If you are a consumer, this does not take away protections that the law of the state where you live gives you and that cannot be waived by agreement.

17. Changes, severability and other terms

We may update these Terms from time to time. The version posted when you place an order applies to that order. Material changes apply going forward only. If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a term is not a waiver. You may not transfer your rights under these Terms; we may transfer ours as part of a sale or reorganization of the business. These Terms are the entire agreement between us about their subject.

18. Contact

Zhan Capital LLC (biscuits.), Seattle, Washington. Email [email protected].