Privacy Policy

Last updated November 8, 2026

This policy explains what personal information biscuits. (operated by Zhan Capital LLC, a Wyoming limited liability company) collects, how we use and share it, and the choices you have. It applies to this website, our emails and texts, and orders you place with us.

What we collect

Order information: name, shipping and billing address, email, phone (if given), what you bought, and order history.
Payment information: handled by our payment providers. We receive confirmation of payment and limited details such as card type and last four digits. We never see or store your full card number.
Your cat: anything you choose to tell us, such as your cat's name, size measurements, or photos you send or tag.
Communications: emails, messages, reviews and survey answers you send us.
Marketing preferences: whether you joined our email or text list, and how you engage with our messages.
Device and usage data: collected automatically, such as IP address, browser and device type, pages viewed, referring site, and approximate location derived from IP.

How we use it

To take, charge, make, ship and support your orders, including pre-orders, swaps and returns.
To send order updates and answer your questions.
To send marketing emails or texts if you opted in. You can stop any time.
To improve the site and our products, and to understand what is working.
To prevent fraud, keep the site secure, enforce our terms, and meet legal, tax and accounting obligations.
With your permission, to feature your cat's photo or review.

How we share it

We share personal information only with service providers who help us run the store, under contracts that limit their use of it: payment processing, e-commerce hosting, shipping and fulfillment, email and text messaging, customer support, analytics, and our manufacturing partners (only what is needed to make and ship your order). If you buy through a marketplace such as TikTok Shop, that platform also collects your information under its own privacy policy. We may also share information if required by law, to protect rights and safety, or as part of a sale or reorganization of the business.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, unless we update this policy and offer you a way to opt out first.

Cookies and similar tools

We use cookies and local storage to keep your bag and preferences working, and may use analytics to understand how the site is used. You can block or delete cookies in your browser; the bag may not work without them. We treat a Global Privacy Control signal from your browser as a request to opt out of any sale or sharing of your information.

Text messages

If you opt in to texts, we use your number only to send the messages you agreed to. We do not share your mobile number or text opt-in with third parties for their own marketing. Reply STOP to unsubscribe and HELP for help.

How long we keep it

We keep order records as long as needed for the purposes above and as required for tax, accounting and legal reasons, generally up to seven years. We keep marketing data until you unsubscribe or ask us to delete it, and other data only as long as it is useful for the purpose it was collected.

Security

We use reasonable safeguards, including encryption in transit and trusted providers for payments and hosting. No system is perfectly secure, so please contact us right away if you think your information has been misused.

Your choices and rights

Unsubscribe from emails using the link in any email, and from texts by replying STOP.
Ask us to access, correct, or delete your personal information, or for a copy of it, by emailing [email protected]. We will confirm your request and respond within 45 days. We may need to verify your identity, and we may keep information we are required to keep by law.
Depending on where you live (for example California, Colorado, Connecticut, Oregon, Texas, Virginia and other states with privacy laws), you may have additional rights, including to opt out of targeted advertising or sales, and to appeal our decision on your request by replying to it. We will not treat you differently for exercising your rights.

Children

Our store is for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes and contact

Transfer to Biscuits LLC. The biscuits. brand is being moved to Biscuits LLC, a company affiliated with and partly owned by Zhan Capital LLC. When that happens, the waitlist and the personal information described in this policy will transfer to Biscuits LLC, which will continue to handle it under this policy.

We will post any changes here with a new "Last updated" date, and tell you directly about material changes. Questions or requests: [email protected], Biscuits LLC, Seattle, Washington.